customer satisfaction survey 2015

20 Jan 2016

Last year we made a worldwide customer satisfaction survey.
This survey is very important for us, because now we can optimize the cooperation with our customers and we can better understand their needs and desires. We are very pleased that so many people have taken time for the survey. Thank you!

We would like to present you the very positive results:

About 90% of our customers are highly satisfied with h/p/cosmos products and services.
The 2015 h/p/cosmos customer survey shows great results. The customers are very enthusiastic with h/p/cosmos products. Accuracy, quality, stability and the ability to customise training routines are the most striking and appreciated features of the h/p/cosmos treadmills. About 91% of the h/p/cosmos customers could achieve their expected goal with the treadmills.

The regular and intense training of our distributors and service-technicians lead to a high satisfaction of the h/p/cosmos customers with service & consultation. Through our service and distributor network we guarantee a high-level consultation as well as a fast technical support to our customers.

They value the reliability, the high quality standard and the wide range of additional features, options and accessories of the h/p/cosmos treadmills.

We are very proud of these results and want to thank all our distributors, service engineers and customers for the excellent cooperation!