Service

If you need additional assistance by one of our technicans or software experts, you can book our specialists here.
Service Documents: Error report formSpare parts listCommissioning Instruction Protocol
Order Forms: Consumable Order formMaintenance & lifetime extensions packages

Our experts are available to answer your queries during our hours of business via +49 86 69 86 42 1025 or via e-mail to service@hpcosmos.com.

 

Error messages MCU5    
E01
Oil interval due		 E02
Service interval due
Error messages MCU6    

S101
Oil interval due

 S102
Service interval due
Service MCU6    

Software Update MCU6


Videoinstruction
Instruction PDF

Software Update MCU6

Firmware

DOWNLOAD

 

Software update of the treadmill to install most recent software release

Dear customers, please update to the latest software release to
allow maximum saftey, performance, stability and functionality.

 

 

Message Description Explanation / Display / Activity

E01

 Oil interval due Running machine is still functioning
  • Every 1000 km (interval is adjustable) lubrication service is due. See chapter "lubrication of the running belt". Lubricate the belt. 
  • The running machine has no sensor. Lubrication according to manual only.
  • Attention: Error message does not disappear automatically.
    Reset error message (OP 01).
Videoinstruction pluto until 2020   pluto/mercury G6 from 2021 on   mercury/locomotion/quasar/pulsar
Instruction Error Message e01

 

 

Message Description Explanation / Display / Activity

E02

 Service interval due or safety inspection due Running machine is still functioning
  • Every 5000 km (interval is adjustable) general service including interior cleansing, checking the driving belt, running belt, etc. is due.
  • Every 12 months an electric safety inspection is due. See chapter maintenance in this manual.
  • Contact authorized service engineer. Reset error message (option 01).
Videoinstruction h/p/cosmos MCU5 Userterminalemotion Userterminal
Instruction Serviceinstruction E02 Reset

 

 

Message Description Explanation / Display / Activity

S101

 Oil interval due Running machine is still functioning
  • Every 1000 km (interval is adjustable) lubrication service is due. See chapter "lubrication of the running belt". Lubricate the belt.
  • The running machine has no sensor. Lubrication according to manual only.
  • Attention: Error message does not disappear automatically.
    Reset message.
Videoinstruction download
Instruction Servicemeldung S101 Reset

 

 

Message Description Explanation / Display / Activity

S102

 Service interval due or safety inspection due Running machine is still functioning
  • Every 5000 km (interval is adjustable) general service including interior cleansing, checking the driving belt, running belt, etc. is due.
  • Every 12 months an electric safety inspection is due. See chapter maintenance in this manual.
  • Contact authorized service engineer. Reset message.
Videoinstruction download
Instruction Servicemeldung S102 Reset